Build up world-class onboarding and training experience: Based on the analysis of our current training efforts, you are continuously improving our training strategy and content. You develop training materials in different formats and for different audiences.
Content Management: You ensure our content (containing technical and methodological aspects) stays up to date and is easily understood by anyone needing help.
Enable our customers to use the newest features: You will collaborate with our product team to ensure new features are communicated and our users are enabled to use the full potential of Demodesk.
Webinars and Trainings: In webinars and individual training sessions you directly engage with our customers if needed.
Support our customer base: You will be providing support to our existing customers via chat and mail. Constantly striving to enable our clients even further.
Bachelor (min. 3rd semester) or Master student in business administration or any technical or educational field
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong interpersonal skills and experience building strong internal and external relationships.
Consistent track record of highly-professional customer service in a fast-paced, dynamic environment.
Diplomacy, tact, and poise under pressure when working through customer issues.