About the opportunity:

• The right candidate for this position will partner alongside our Product and Engineering teams to resolve customer and developer community issues via email, live chat, and video conferencing
• Inform product strategy, write documentation, and develop open-sourced solutions/applications for the Rockset developer community based on customer interactions
• Develop open-sourced solutions/applications and host live workshops with customer base
• The ability to work independently and contribute directly in a rapidly growing environment and with an early-stage technical product
• A positive, enthusiastic, entrepreneurial culture working with amazing, talented people building a world-class company
• A strong focus on product-led growth, where improving our product is at the core of driving user acquisition and conversions

You'd be a great fit, if:

• You're a natural communicator and delight in using those skills to help others
• You’re able to communicate complex technical topics to customers of varying technical skill levels
• Have proficient working knowledge of SQL
• You’re experienced in writing developer documentation to communicate technical topics in a clear and concise matter
• Have experience in a support or other service-oriented customer facing role, and enjoy solving many small problems per day
• Have a natural curiosity to develop a deep and contextual understanding of things
• Preferred: History or experience in Data Analytics, Data Warehouse/Lake, Real-Time/Streaming, or Business Analytics space
• Preferred: Experience using cloud service providers
• Preferred: Demonstrable experience using any of the following: Java, Python, JavaScript, Node.js
• Preferred: Demonstrable experience in data modeling and database migration to NoSQL

OUR COMMITMENT TO DIVERSITY

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.