Product Engineers (PEs) support the structure, development, and serviceability of IBM Z products and solutions (mainly hardware). They provide expert-level technical support for critical situations, collaborating with Development and Engineering Test teams early in the development cycle. PEs use advanced technical and soft skills to interface with remote support, field engineers, and clients, resolving complex issues and driving client satisfaction. Additionally, PEs design and deliver product and solution education and technical support documentation.

Associate's Degree/College Diploma

Bachelor's Degree

 

• Hands on experience with CPU to memory operations including clocking circuit and cryptographic methods.
• Hands on experience programming in one or more object-oriented languages such as Python / Java/C# or C++
• Strong problem-solving skills
• Excellent communication skills and technical writing experience.

• Knowledge and some experience troubleshooting customer problems with environments consisting of complex software/hardware stacks.
• Knowledge and some experience with call flow and support organizations
• Knowledge of logical partitioning
• Basic knowledge in zSystems
• Bachelor's in Computer or Electrical Engineering