Scope of responsibilities:

• The User Experience Research Intern will conduct research for end to end solutions for public safety and commercial customers across diverse areas.

• Collaborate with other researchers to capture and synthesize insights to work with other designers to ideate, prototype and deliver designs.

• Be someone that will approach the project as part of a greater strategy.

• The User Experience Research intern is encouraged and expected to innovate and be creative in their approach and implementation.

Soft Skills:

• Exceptional interpersonal skills, demonstrating strong empathy and a passion for understanding user needs.

• Ability to collaborate effectively and work with the full range of user experience design professions as well as product management and software development.

• A rich appreciation for culture and end user work practices should complement your strong knowledge base in research and design.

• Innate ability to understand complex systems, problems and workflows and ability to see the big picture

• Demonstrate initiative and ability to work independently and as a member of a multi-disciplinary team while handling multiple tasks or projects ​

Desired Skills/Experience:

• Research planning: Understand business questions and design research plans into testable research goals, select appropriate research methodologies (qualitative, quantitative, or mixed methods), and create study plans. 

• Research tool proficiency: Practical, hands-on experience with common UX research tools, including qualitative and quantitative methodologies such as in-depth user interviews, concept and prototype testing, usability testing, heuristic evaluation, moderating focus groups, survey research.

• Data analysis & synthesis: Organize data and translate research findings into actionable insights with attention to detail.

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Basic Requirements

• High School Diploma is required

• Must be pursuing a Bachelor's Degree with a graduation date of December 2026 or later

• Students requiring current or future visa sponsorship must be pursuing a minimum of a Master’s Degree with a graduation date of December 2026 or later