Key Responsibilities
- Support the development, management, and evolution of lifecycle service offerings across hardware, software, and hybrid environments.
- Conduct market and competitive analyses to identify client needs and growth opportunities.
- Collaborate with engineering, solutioning, and delivery teams to define service scope, pricing models, and value propositions.
- Develop offering documentation, value narratives, and internal enablement materials.
- Track key performance metrics to assess adoption, profitability, and client satisfaction.
- Oversee the successful execution of contractual deliverables for assigned clients. And ensure all services and solutions meet agreed quality standards and financial objectives.
- Contribute to continuous improvement initiatives in delivery models, automation, and client experience.
