What You Will Do:

• Assist the team in day-to-day activities, including preparing and refreshing reports, maintaining tracking documents, and performing audits on various channels to ensure up-to-date and accurate policies and information. Attend weekly sales and marketing update meetings. 

• Support the development and execution of targeted email campaigns by preparing lists, tracking campaign metrics, and compiling performance reports.

• Collaborate with team members to analyze customer feedback and engagement data, contributing insights for improving future CRM strategies.

• Assist in maintaining and updating customer databases, ensuring data accuracy and consistency across CRM systems.

• Generate reports on ticket sales performance and identify opportunities for dynamic pricing and process improvement.

• Provide excellent customer service to guests, addressing inquiries, resolving issues, and ensuring a positive experience for all ticket buyers through the guest services platform, Zendesk. Contribute to the development of customer service best practices.  

• Maintain accurate and up-to-date records of ticket sales, customer information, and other relevant data using ticketing systems.  

• Support the CRM, Groups, and Tourism Sales teams with analysis of industry trends.

• Conduct research on current Broadway musical ticket prices and analyze prices across various productions.

Required Qualifications & Skills:

• Detail-oriented with a commitment to accuracy

• Strong organizational and multitasking abilities

• Excellent interpersonal and communication skills

• Passion for live theatre, music, dance and the arts

• Strong proficiency with at least one data analysis tool (Excel, Tableau, etc.)

• Familiarity with ticketing and CRM systems a plus, but not necessary

Education:

• Pursuing an undergraduate degree in business, economics, marketing, theater, music, or a related field

Eligibility Requirements & Program Information:

Candidates for this opportunity MUST meet all of the below requirements:

• Be enrolled in an accredited college/university pursuing a degree taking at least one class at time of application OR currently participating in a Disney College Program or Disney Internship.

• Current Disney Interns, College, International, or Culinary Program Participants: You may only work for ONE consecutive year (12 months) in any combination of an internship and/or program.

• Be at least 18 years of age

• Possess unrestricted work authorization

Additional Information:

• Must provide full work availability from June 1 through August 14, 2026

• Must provide own housing and transportation, position is located in New York City.