As a core component of Centralized Managed Support Operations (CMSO), the Design & Tools team drives strategic value by creating and maintaining cutting-edge service design and technology solutions. Our mission is to equip and optimize CMSO's and overall Global Services capabilities, ensuring they consistently deliver superior customer support.

Job Description

We're looking for a passionate and talented Machine Learning/AI Intern to join our Design and Tools team. This role will focus on exploring, developing, and deploying AI/ML models that enhance the functionality and user experience of our front office product portfolio. The ideal candidate will bridge the gap between cutting-edge ML research and practical, end user-facing use cases.

Key Responsibilities

• Model Development: Research, design, and implement proof-of-concept Machine Learning models (e.g., classification, prediction, or personalization algorithms) relevant to our tools/design workflow.

• Data Preparation: Assist in cleaning, transforming, and analyzing internal data sets to be used for model training and validation.

• Performance Optimization: Evaluate and optimize model performance, size, and inference speed for mobile environments, balancing accuracy with resource constraints.

• Collaboration: Work closely with software engineers, end users, and product managers to understand requirements and integrate ML features seamlessly into the user experience.

Technical Skills:

• Programming Proficiency: Strong proficiency in Python and familiarity with standard ML libraries (TensorFlow, PyTorch, scikit-learn).

• ML/AI Fundamentals: Solid understanding of core Machine Learning concepts, algorithms, and model evaluation metrics.

• Data Analysis: Experience with data manipulation using tools like Pandas and basic SQL.

Non-Technical Qualifications:

• Currently pursuing a degree (Bachelor's or Master's) in Computer Science, Data Science, Electrical Engineering, or a related technical field.

• Excellent problem-solving skills and intellectual curiosity.

• Strong verbal and written communication skills to articulate technical concepts to non-technical stakeholders.

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Target Hourly Base Salary Range: $23.80 - $28.20 USD