Duration

•  Summer Internship

The Position

The Customer Engagement intern will work closely with various departments, including operations, marketing, sales, and engineering, to ensure a seamless and positive customer experience. The successful candidate will have excellent communication and interpersonal skills, a strategic mindset, and a passion for improving customer relationships. This is a role that will directly impact our company's growth and success by fostering long-term customer loyalty and advocacy.

Responsibilities

• Analyze customer feedback and data to identify trends and insights.

• Collaborate with marketing, sales, and customer service teams.

• Create and manage customer loyalty programs.

• Monitor and report on the effectiveness of engagement initiatives.

• Develop and maintain customer personas.

• Conduct regular customer satisfaction surveys.

• Identify opportunities for improving the customer experience.

• Manage customer communication channels.

• Organize customer events and webinars.

• Develop content for customer engagement activities.

• Handle customer complaints and issues promptly.

• Track and analyze customer engagement metrics.

• Work with product teams to incorporate customer feedback

• Develop strategies to re-engage inactive customers.

Requirements

• Bachelor's or Master's degree in Business, Engineering, or an allied discipline.

• Must graduate on or after December 2026.

• Must be a U.S. citizen, permanent resident, or an MS student with work authorization (F1 Visa on CPT accepted only for Masters-level students).

Company

Motorola Solutions, Inc. is a leader in mission-critical communications products, solutions, and services for Public Safety users worldwide servicing State & Local and Federal Governments. This role requires a deep understanding of customer needs and behaviors, as well as, the ability to translate these insights into actionable plans.