Responsibilities:

• Evaluate and Test Equipment: Collaborate with CNK evaluation staff to assess, compare, and document performance of projectors, servers, and related software.

• Training Support: Apply insights from evaluations to assist in training team members on new technologies.

• Content Development: Partner with subject matter experts (SMEs) to create Yonyx knowledgebase articles and comprehensive training documentation.

• Alpha/Beta Testing: Conduct testing of selected equipment and set up lab environments for trials.

• Data Analysis & Support: Perform ticket analysis, investigate trends, and provide support to identify improvement opportunities.

• Documentation Management: Create and maintain training materials from the existing queue, ensuring timely updates.

• Feedback Coordination: Manage organizational updates and feedback cycles for documentation requests.

Requirements:

• Education: Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field.

• Technical Skills:

• Familiarity with hardware/software testing and evaluation processes.

• Basic understanding of servers, networking, and projection systems is a plus.

• Analytical Skills: Ability to analyze data, identify trends, and propose improvements.

• Communication: Strong written and verbal communication skills for creating clear documentation and collaborating with SMEs.

• Problem-Solving: Detail-oriented with the ability to troubleshoot and think critically.

• Tools Knowledge: Experience or willingness to learn documentation platforms (e.g., Yonyx) and ticketing systems.