Duration

• 10-week.

Responsibilities

• Support the Experience Management team in driving key strategic initiatives focused on improving the end-to-end customer journey.

  • Conduct competitive analysis and work with the Voice of Employee & Voice of Customer Teams to gather insights.

  • Assist the Customer Experience (CX) team in documenting customer journeys.

  • Research and identify pain points, process gaps, and organizational inefficiencies, offering recommendations for potential improvements.

  • Conduct data analysis to support CX strategy and guide decision-making, helping to connect initiatives to measurable outcomes like churn reduction or cost efficiencies.

  • Contribute to the development of meaningful reports and scorecards used to track the effectiveness and efficiency of CX processes.

• Support the CX Account Management team by caring for our internal and external customers.

  • Data Extraction & Analysis: Utilize SQL to query databases within GCP (BigQuery) to extract journey performance metrics and customer behavior data.

  • Business Case Development: Assist in conducting benefits and cost-benefit analysis (ROI) for new JaaS capabilities using real-world data pulled from cloud environments.

  • Performance Tracking: Build and maintain automated dashboards or reports that track the health and success of visual journeys across Digital and Assisted channels.

  • Strategic Storytelling: Help synthesize complex data sets into executive-level visualizations and narratives for senior leadership forums.

• Support the Command Center team by building next gen automated diagnostics and visualization tools that allow tracking for the lifecycle of a promotion from launch to sunset.

  • Dashboard & Table Construction: Design and build robust data tables and interactive dashboards to track promo performance, budget utilization, and anomaly detection.

  • Agentic AI Development: Experiment with and implement Agentic AI workflows to automate "rapid-response diagnostics." You will help build agents that can autonomously investigate data anomalies and propose root causes.

  • Data Pipeline Support: Assist in querying and structuring data within Google Cloud Platform (GCP) to ensure our reporting is accurate and real-time.

  • Environment Management: Maintain reproducible data science environments to ensure our models and scripts run seamlessly across the team.

Requirements

You must be currently enrolled in a degree program and be in good academic standing to be considered.

Benefits
In addition to building your skills and experiences, you will be eligible to participate in our robust 401(k) Savings Plan which provides a dollar-for-dollar company match on the first 6% of your contributions as a percentage of your eligible pay. You will also be eligible for holiday pay, as applicable.
Company

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always.